Privacy Policy

Last updated: January 1, 2026

Silver Oaks operates at silver-oaks-ca.com and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, and your rights under Canadian privacy law, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial legislation.

If you're a resident of Ontario, please note that Silver Oaks operates in compliance with iGaming Ontario requirements, which may include additional obligations around how your data is handled.

1. Who We Are

Silver Oaks is an online casino platform serving Canadian players. When we refer to 'we', 'us', or 'our' in this policy, we mean Silver Oaks and its operating entities. You can reach us at [email protected] with any questions about this policy.

2. Information We Collect

We collect personal information when you register an account, make a deposit, contact our support team, or use our platform. This includes:

Your full name, date of birth, and contact details (email address, phone number, mailing address)
Government-issued ID documents for identity verification and age verification purposes
Financial information, including payment method details and transaction history
Your gameplay activity, betting history, and account preferences
Technical data such as your IP address, device type, browser, and session logs
Communications you send us, including support tickets and live chat transcripts

We don't collect more than we need. If something isn't necessary for running your account or meeting our legal obligations, we don't ask for it.

3. Why We Collect Your Information

There are several reasons we process your personal data. Some are required by law, and some are simply needed to run the platform properly.

To verify your identity and confirm you're at least 19 years of age (or the applicable legal age in your province)
To process deposits, withdrawals, and account transactions
To comply with anti-money laundering (AML) and responsible gambling regulations
To detect and prevent fraud or suspicious activity on your account
To send you account-related communications, including transaction confirmations and security alerts
To improve our platform based on how players use it
To send you promotional offers, where you've given us consent to do so

4. Legal Basis for Processing

Under PIPEDA, we process your personal information based on your consent, contractual necessity (to provide you with the service you signed up for), and legal obligations we must meet as a licensed gambling operator. You can withdraw consent for marketing communications at any time by clicking 'unsubscribe' in any email or contacting us directly.

5. How We Share Your Information

We don't sell your personal data. Full stop. But we do share it in certain circumstances:

With payment processors and banking partners to handle your transactions
With identity verification and KYC (Know Your Customer) service providers
With iGaming Ontario and other regulatory bodies, where required by law
With fraud prevention and security services
With our technology and hosting providers who support the platform

Any third party we work with is contractually required to handle your data securely and only for the purposes we've specified. We don't allow them to use your data for their own marketing or unrelated purposes.

6. Data Retention

We keep your personal information for as long as your account is active and for a period afterward as required by law. Canadian anti-money laundering regulations typically require us to retain certain records for a minimum of five years. When data is no longer needed, we securely delete or anonymize it.

7. Your Rights Under PIPEDA

You have the right to access the personal information we hold about you, to request corrections if something is inaccurate, and to ask questions about how your data is being used. To make a request, contact us at [email protected]. We'll respond within 30 days.

If you believe we've handled your information improperly, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.

8. Security

We use industry-standard security measures to protect your data, including SSL encryption, secure data storage, and access controls that limit who within our organization can view your information. No system is completely immune to risk, but we take this seriously and review our security practices regularly.

9. Children and Minors

Silver Oaks is strictly for adults. We do not knowingly collect personal information from anyone under the legal gambling age in their province. If we discover that a minor has created an account, we will close it immediately and delete the associated data.

10. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we'll post the revised version on this page with an updated date at the top. If the changes are significant, we'll notify you by email or through a notice on the platform.